Online Shopping - Order Processing and Delivery

Processing your Order

Some of our paper-based products and some of our products for mobile devices can be purchased through this website.

We aim to process shopping cart orders on the day they arrive where possible, and failing that, on the next working day.

Processing consists of handling the payment and checking our production schedule to determine when the order can be fulfilled. We contact the customer at this point to check the intended date of the event (and time where applicable). If the order is feasible and the product is paper-based we then confirm the order and advise the likely despatch date. If the order is feasible and the product is run on a mobile device we then confirm the order and provide details as to how and when to access the product ordered.

For paper-based products it can typically take 1 to 2 weeks from order processing to despatch depending on the order, season and workload - plus time for delivery. So it is best to allow 14-21 days if you can. If you are in urgent need we offer a Fast Track option (see below). It is always best to call us first if you have urgent requirements. We'll do our best to accommodate you.

For mobile-based products you should order at least 14 days in advance of the date of your event. Again, if your needs are urgent we'll do our best to accommodate you, subject to availability.

All products are subject to availability. Our events are very popular and so the best advice is to book as early as possible. If for some reason we are unable to fulfill the order within these timescales you will be advised immediately after order to discuss alternative options or receive a full refund of monies paid.

Choose a delivery option

Delivery applies to paper-based products only. We offer a simple fixed tariff structure for handling, packing and postage, irrespective of the size of your order.

When you order online, please choose one of the following shipping methods from the drop down box in the Shopping Basket:

Royal Mail 2nd class - FREE

This applies to items shipped to UK addresses. Once we despatch the goods you should allow up to 4 working days for delivery by Royal Mail. If you need your items earlier, please choose another shipping method or call us.

 

Royal Mail 1st class - £2.50

This applies to items shipped to UK addresses. Once we despatch the goods you should allow up to 2 working days for delivery by Royal Mail. If you need your items earlier, please choose another shipping method or call us.

 

Next Day Delivery - £5 plus VAT

This applies to gift vouchers only shipped to UK addresses. We will deliver your gift voucher by the next working day for orders received before 1300 UK time. Orders received after 1300 UK time will be delivered on the second working day after the order was placed.

 

Fast Track service - £50 plus VAT

This applies to treasure hunts shipped to UK addresses. Fast Track gives your order priority in the production process and includes faster delivery enabling you to receive your order within 5 working days of placing it. Note that orders after 1300 UK time on any day will count as having been received on the next working day.

 

Courier

Should you require faster delivery of your order we offer a courier service on request. Note that this applies to delivery only, not treasure hunt production. Please call us for details.

 

Air Mail

This applies to items shipped outside the UK.

 

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